Boarding Policies

2024 Holiday Hours

Evaluation Appointment

We are NOW able to accept new clients and book Evaluations for a limited time!

Before any canine reservation requests are accepted for new clients, we require an Evaluation Appointment with our staff ($25 paid up front). This appointment helps us get acquainted with you and your animal before they stay with us. During this appointment we will complete the client and animal profiles, go over our policies, show you the facility and answer any questions you have. We offer these appointments on Mondays and Wednesdays from 10am to 11:30am. Please call 843-928-3355 or email to book this appointment meowbarkandboard@gmail.com. A credit card kept on file is required to book these and all other appointments. We require a 24 hour notice of cancellation for Evaluation Appointments. Any cancellations made within 24 hours of the scheduled appointment and any “No Shows” will result in prepaid $25 fee being forfeited. If an appointment needs to be rescheduled before that 24 hour time frame, the prepaid $25 fee will roll over to that new appointment.

Boarding and Service Appointment Requirements

• A credit card kept on file is required for all boarding reservations and service appointments. Cancellation Fees, Change of Reservation Fees, No Show Fees, Holiday Deposits, Evaluation Fees and any fees for animals picked up by someone other than their owner will be charged to the card on file with an invoice emailed to the client. Reservation requests will not be accepted until a credit card is on file.

• Vaccine history is required for all animals with boarding reservations. Reservations will not be accepted until updated vaccine history is obtained.

• Holiday Deposits (50%) are required for all holiday boarding reservations to be confirmed. The card on file will be charged when the reservation is accepted. Please do not pay any deposit prior to the reservation being accepted.

• An Emergency Contact is required for all boarding animals. This must be someone other than the owner who is local, able and willing to pick up in case of ANY kind of emergency including symptoms of Kennel Cough, in case client is unable to pick up at the originally scheduled day, in case of a voluntary hurricane evacuation order, in case the animal becomes ill or injured and requires veterinary care, or ANY other case Meow, Bark and Board deems necessary for the animal to be picked up. Reservation requests will not be accepted until an Emergency Contact is on file.

• Sealable container or bag for food storage for all boarding animals. If you do not have a sealable bag or container, one will provide one at the client’s expense.

• All dogs must be leashed and all cats must be in a carrier from the time they exit the client’s vehicle until they are in our care. If a leash or carrier is not used at drop off, one will be provided at the client’s expense.

• All dogs in our care must be on the supplement Olive Leaf Extract. This is an anti viral and anti bacterial supplement that helps boost the dog’s immune system. It is recommended that boarding dogs be on this supplement at least one week prior to boarding, while boarding and at least one week after returning home. You can purchase this supplement in liquid form online at OnlyNaturalPet.com, or from our office. Any dog checking in for boarding and not on this supplement will be put on this supplement, and the cost will be added to the reservation.

Cancellation Policies

Standard Reservation Cancellations (outside of holidays or peak season) MUST be made before 24 hours of the original drop off date. If the client fails to cancel the reservation before that 24 hour time frame, there will be a Cancellation Fee applied to the client's credit card on file at the rate of ONE DAY of boarding for the scheduled reservation.

No Shows: If a client fails to show up to a scheduled Service Appointment or Evaluation Appointment, a fee equal to the scheduled service will be applied to the client's credit card on file. 

If a client fails to show up without notice for a scheduled Boarding Reservation drop off, the reservation will then be canceled, and the client will be charged accordingly. See Standard Reservation Cancellation Policy as well as Holiday and Peak Season Cancellation Policy for details. The appropriate Cancellation Fee will be applied to the client's credit card on file. 

Holiday Cancellations MUST be made no later than fourteen (14) days prior to the originally scheduled drop off date. These fourteen days include the day of drop off. If the client cancels the reservation inside of that time frame, their Deposit is forfeited. If a client cancels before this time frame, they will have a credit on their account for the full amount of the Deposit. Holidays include Easter, July 4th, Thanksgiving, Christmas and New Years.

Peak Season Reservation Cancellations MUST be made no later than seven (7) days prior to the originally scheduled drop off date. These seven days include the day of drop off.  If the client cancels the reservation inside that time frame, there is a cancellation fee applied to the client's credit card on file for the cost of two (2) days of boarding in the lodging space reserved. Peak Season is from April 1st through Labor Day and November 1st through January 1st.

Change of Reservation Fee: We understand that plans change and reservations need to be altered. If a client needs to change the drop-off date, we are happy to adjust the schedule. However, we must have at least 48 hours notice prior to the scheduled drop-off date. If a client fails to change the appointment within that time frame, there will be a $5 Change of Reservation Fee per animal applied to the client’s credit card. This DOES include changing the pick-up date once the pet is already boarding with us. Change of scheduled pick-up date must be made within 24 hours of the originally scheduled pickup date. If a client fails to notify the staff at Meow, Bark and Board within that time frame, there will be a $5 Change of Reservation Fee per animal applied to the client’s credit card. During Peak Season and during Holidays, any change of reservation will require a $5 fee in order to accommodate adjustments. Changes in Reservations cannot be guaranteed especially during Peak Season or Holidays. Your Emergency Contact may have to pick up in case we are unable to extend the pick up date. Please contact us via email or phone to request an adjustment to your reservation dates. DO NOT cancel then re-request a different set of dates. Cancellation Policies will apply to any cancellation made, and you may end up being wait listed.